DAY1
DCS Cluster Integration
Cross-domain integration and commissioning for Huawei DCS full-stack environments.
Enterprise Professional Services
Empowering IT.
Enabling Business.
End-to-end enterprise technology services, from solution architecture and implementation to proactive maintenance and mission-critical technical support.
✧ Cloud & Infrastructure
◉ Data Protection
⌁ 24/7 Support
DesignSolution architecture
DeployImplementation & migration
ProtectBackup & disaster recovery
SupportFlexible service coverage
What We Do
Our Services
Integrated technology capabilities to design, deliver, maintain, and optimize your enterprise IT environment.
01 / Solution Designing & Implementation
6 specialized solutions⌘
iMaster NCE-Campus & CampusInsight Implementation
Campus network management and intelligent operations implementation.
▣
Backup Solution Implementation
Design and deployment of enterprise data protection solutions.
⟲
Disaster Recovery Setup
Recovery architecture and business continuity readiness.
▤
Huawei DCS Implementation & Migration
Data center solution deployment and workload transition.
◈
Storage Solution Design & Implementation
Enterprise storage architecture, integration and deployment.
⇄
Data Migration Services
VM migration, physical-to-virtual (P2V), and virtual-to-virtual (V2V).
02 / Value Added Services
7 ongoing support capabilities◷
24/7 Helpdesk
Round-the-clock service desk options for critical operations.
✓
Preventive Maintenance & Health Check
Proactive reviews to help maintain system performance and reliability.
◎
Remote Support & Diagnosis
Remote troubleshooting, analysis and technical guidance.
◴
Flexible SLA — 24/7 & NBD
Coverage models aligned to your operational requirements.
⚙
Proof of Concept (POC) Services
Technical validation to support informed solution decisions.
⬡
Advanced Hardware Replacement
Hardware replacement coordination under agreed service terms.
✎
Planning & Designing
Technology planning, assessment and solution design assistance.
HUAWEI AUTHORIZED SERVICE CENTER · SERVICE PORTFOLIO
Huawei Services: Day 1 & Day 2
From initial solution deployment to ongoing operational support, explore the Huawei service capabilities available for partner discussions. Select a service to start an enquiry.
Day 1Plan · Deploy · Integrate · Migrate
Day 2Support · Maintain · Optimize
End-to-endOne point of service enquiry
01
Day 1 — Deployment & Implementation
Project-led services covering architecture, rollout, integration and transition.
DAY1
Storage Planning & Integration
Storage architecture planning, solution design and integration.
DAY1
Storage Deployment
Hardware installation and initial deployment of storage products.
DAY1
General Computing Deployment
Server and general computing hardware deployment.
DAY1
Intelligent Collaboration Integration
Planning, design and implementation for collaboration solutions.
DAY1
Storage DR & Backup
Design and deployment of storage disaster recovery and backup solutions.
DAY1
Data Center DR Integration
Data center disaster recovery and backup integration services.
DAY1
Virtual & Cloud Migration
VM and data migration from source to destination platforms.
DAY1
Storage Security Reinforcement
Security hardening for IT and virtualization environments.
DAY1
Datacomm Deployment
Installation and commissioning for switches, routers, WLAN and network products.
DAY1
Datacomm Network Planning
Network planning, design and integration for campus, WAN and data centers.
DAY1
WAN Network Integration
WAN design and integration for enterprise connectivity.
DAY1
Optical Access Deployment
Installation and commissioning of optical access equipment.
DAY1
Optical Access Planning & Integration
Optical network planning, design and integration.
DAY1
Datacomm Evolution Assessment
Assessment and optimization of existing campus, WAN and data center networks.
02
Day 2 — Maintenance & Support Services
Compare illustrative support configurations, then explore our Day 2 service capabilities.
MAINTENANCE & SUPPORT
Find the right support coverage
Example service comparison by infrastructure category and support tier, designed for management review.
| Technology | Example Tier | Technical Support / Remote Diagnosis | Advanced Hardware Replacement (NBD) | Advanced Hardware Replacement (24×7) | Onsite Hardware Replacement (NBD) | Onsite Hardware Replacement (24×7) | Preventive Maintenance / Health Check |
|---|---|---|---|---|---|---|---|
| Datacom | Essential | ✓ | ✓ | — | — | — | — |
| Datacom | Enhanced | ✓ | — | ✓ | ✓ | — | — |
| Datacom | Critical | ✓ | — | ✓ | — | ✓ | ✓ |
| Storage | Essential | ✓ | ✓ | — | — | — | — |
| Storage | Enhanced | ✓ | — | ✓ | ✓ | — | ✓ |
| Storage | Critical | ✓ | — | ✓ | — | ✓ | ✓ |
| Computing | Essential | ✓ | ✓ | — | — | — | — |
| Computing | Enhanced | ✓ | — | ✓ | ✓ | — | ✓ |
| Computing | Critical | ✓ | — | ✓ | — | ✓ | ✓ |
✓ Included in illustrative configuration — Not includedConcept only · Not an official Huawei Co-Care entitlement matrix
The tiers and checkmarks above are examples of how service packages could be presented; they are not confirmed VSTECS or Huawei offerings. Actual hardware replacement, onsite response, TAC access, service windows and health checks depend on product eligibility, service contracts and approved SLAs.
Day 2 Service Capabilities
Explore individual services from the supplied service offering lists.
DAY2Advanced
Hardware Support Service
Technical support and hardware service assurance for Huawei equipment.
DAY2Advanced
Software SnS Service
Remote support, software updates and software maintenance for eligible Huawei platforms.
DAY2Basic
Equipment Health Check
Review configuration, operational status and performance to identify potential risks.
DAY2Basic
Onsite Support Service
Onsite troubleshooting, hardware replacement and software patch support.
DAY2Advanced
Infrastructure Virtualization Support
Assessment and migration planning support for DCS virtualized resource pools.
ADDITIONAL CAPABILITIES
Training & Enablement
Selected training and talent development offerings listed in the Huawei reference portfolio.
Discuss your Huawei service requirements
Tell us your product, project scope and preferred support arrangement. Our team can review the request and advise on available service options.
Portfolio concept based on the two supplied Huawei service offering spreadsheets. Scope, entitlement, availability and SLA are subject to assessment and agreement.
Our Advantage
Why Choose VSTECS?
One partner across solution delivery and ongoing IT operations.
◇
Technical Expertise
Solution-focused engineering capabilities across enterprise infrastructure, networks, storage and data protection.
◎
End-to-End Delivery
Support from early-stage solution planning through implementation, migration and ongoing operations.
◷
Flexible Support
Service options designed around business criticality, including 24/7 and next-business-day support models.
Service Coverage
Support That Fits Your Business
Illustrative support models. Actual response times, coverage, exclusions and entitlements are defined in the agreed service contract.
BUSINESS HOURS
NBD
Next Business Day service option
- Business-hours service window
- Ticket logging and coordination
- Next-business-day handling subject to contract
MISSION CRITICAL
24/7
Continuous helpdesk coverage option
- 24-hour, 7-day support availability
- Incident escalation and remote diagnosis
- Response commitments per agreed SLA
TAILORED SUPPORT
Custom SLA
Flexible service design
- Requirements and scope assessment
- Preventive maintenance options
- Hardware replacement service options
Connect With Us
Let's Build a More Resilient IT Environment.
Looking for solution implementation, migration, preventive maintenance, or enterprise support? Share your requirements with our Professional Services team.
VST ECS (Thailand) Co., Ltd.
Enterprise Professional Services
This page is a design concept for management review. Contact details and final service commitments are subject to confirmation.
CONTACT
Contact Our Professional Services Team
For Huawei Day 1, Day 2, or other enterprise service enquiries, please contact us by email.
ProfessionalServices@vstecs.co.th
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